Customer support and services

We are there for you!

At Imina Technologies, we pride ourselves on the excellent support we offer our customers. It allows them to enjoy the best user experience throughout the lifecycle of our products. With our tailored services, we help you choose the probing system that best suits your needs and we come to install it at your premises. We then coach your staff for a quick start and efficient use of the system. Finally, we support you in the maintenance of your system and in the continuous training of your teams.

If you have any question regarding customer support and services, feel free to contact our customer support team.

Nanoprobing and EFA services

Do you need to perform nanoprobing or in situ SEM electrical failure analysis of your semiconductor components?

Benefit from Imina Technologies’ expertise and infrastructure. We now offer turnkey nanoprobing and EFA services, including sample preparation, and nanoprobing combined with other techniques.

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Applications engineer is training a user how to perform nanoprobing tasks and how to optimize the workflow.

Engineering services

Nano- and microprobing tools work in conjunction with optical, electron or atomic force microscopes, optical setups, inspection tools, etc.

We take care of the mechanical, electrical and software integration to ensure our system is exactly what the users need.

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A service engineer is installing Imina Technologies NANO system inside an electron microscope at a customer site

Installation and advanced training

To accelerate the adoption of our nanoprobing systems in the user workflow, our skilled engineers offer introductory and advanced training after the installation.

This personalized training helps to shorten the learning curve, optimize workflow, and onboard new users.

Request Personalized Expert Support

Online coaching

We offer online coaching tailored to your needs. Do you need to train a new user, to optimize workflow, to interpret acquired data, or just ask a few questions to our application engineers? Just let us know. Additional advantage of online coaching: we can set the call up as soon as our engineers have a free time slot.

Request online coaching

Video call with Imina Technologies application engineer for a personalized online coaching and onboarding of new users.

Site acceptance tests

Once your Imina system is installed and commissioned, we can perform a site acceptance test on specific samples. This service is always preceded by a feasibility study at our applications lab.

Discuss Your Site Acceptance Tests

SWAP program

SWAP Programs Minimize downtime during repairs with our SWAP programs. Receive a fully operational replacement at your facility within 3 business days.

Explore Our SWAP Program Details

Warranty plans and repairs

Our products come with a default 2-year warranty against defects and workmanship. Extend your coverage with our warranty extension plans and easily get repair services by contacting our support team. You can request a repair service outside of your warranty plan anytime.

Learn More About Warranty and Repair Services