Customer Support and Services

We are there for you!

At Imina Technologies, we pride ourselves on the excellent support we offer our customers. It allows them to enjoy the best user experience throughout the lifecycle of our products. With our tailored services, we help you choose the probing system that best suits your needs and we come to install it at your premises. We then coach your staff for a quick start and efficient use of the system. Finally, we support you in the maintenance of your system and in the continuous training of your teams.

If you have any question regarding customer support and services, feel free to contact our customer support team.

Nanoprobing and EFA services

Do you need to perform nanoprobing or in situ SEM electrical failure analysis of your semiconductor components?

Benefit from Imina Technologies’ expertise and infrastructure. We now offer turnkey nanoprobing and EFA services, including sample preparation, and nanoprobing combined with other techniques.

Learn more

Installation and advanced training

Installation and commissioning at your facilities is performed by a skilled engineer and include an introductory training session to familiarize you with the use of your new system.

In addition, advanced training sessions are available upon request, for single or multiple users, and are provided by one of our application specialists.

Coaching

Interested in quickly making the best with your equipment but it is difficult as electrical probing is new to members of your team?

Our experts can support you with personalized online coaching, during your daily work on your tool. It will save you valuable time by avoiding basic mistakes in the design of experiments and will guide you in the production and interpretation of your data for better decision-making.

Request expert support

Site acceptance tests

Site acceptance tests on specific samples can be requested at installation and commissioning of a new system. This service is always preceded by a feasibility study at our demo lab.

Get in touch with us to discuss your requirements and customize this service together, just the way you need it.

Contact our service team

SWAP programs

To avoid extended downtime during a repair or maintenance service on a component, enroll into a SWAP program for all, or part, of your system to get a functioning replacement delivered to your facilities within 3 business days.

Warranty plans

By default, our products are covered by a 2 years warranty against defects and workmanship. Warranty extension plans are available upon request.

To get a repair service, please get in touch with our support team, by providing a description of the fail and the serial number(s) of the component(s) in question. Our team will get back to you within 1 business day.

Contact the support team